Prokaski’s restaurant offers direct delivery, where orders leave the restaurant then go to local customers. This places the onus on restaurants to make changes, usually after customers complain. Spokespeople for the companies say restaurants can contact the services and ask to be removed if they haven’t signed a contract. Neither Grubhub nor DoorDash denies that unaffiliated restaurants appear on the platform. Moreover, the suit alleges DoorDash added the fee to orders from chain restaurants such as McDonald’s and Taco Bell, even though the 15 percent cap did not apply to them. This also pushed DoorDash’s commission above 15 percent. The complaint alleges that this fee, which ended in July, misled customers into thinking the charge was instituted by the city, not DoorDash itself. The city’s suit claims that Grubhub’s other fees-marketing, delivery, order processing-exceeded 15 percent despite the law.Ī month after the cap went into effect, DoorDash enacted a “Chicago fee,” a flat $1.50 charge on all orders in the city. In November, Chicago limited the commission to 15 percent for most orders, a move that Grubhub maintains was unconstitutional. This hurt many restaurants during the pandemic, when many of their orders came through online platforms. Generally, when a diner uses an app to order food, platforms charge the restaurant up to 30 percent of the order as a commission. All the platforms were named in the suit.Ĭhicago is among several cities limiting how much apps such as DoorDash and Grubhub could charge restaurants. Grubhub owns the Seamless and MenuPages platforms, while DoorDash also operates Caviar.
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